XPS 15 9550 Sound Issue

October 27, 2016, 1:46 pm

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I just bought XPS 15 2 days back and it seems to have issue with sound. The speakers work fine but as soon as I plug the headphones in, there is no sound. I plug them out, there is no sound from speakers. If I restart the sound gets back to the speakers. If I restart with headphones plugged in, the sound is there on the headphones, but as soon as they are plugged out no sound on either of those. 

Also when I right click on the speaker icon, and then Playback, I just see one option "Speaker/Headphones" but on my other laptop I see multiple options, including Speakers/Headphones, HDMI and Headphones. This is a super expensive machine. Please help! 

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Realtek USB Audio Manager Crashing

October 28, 2016, 7:58 am

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I am getting this on many of my 7370's.  Has anyone seen this before?  I have the latest and greatest driver installed.

No Audio Device Output is Installed

October 29, 2016, 9:50 am

≫ Next: Static noise from - Dell XPS 13 9350

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Please, help me restore my audio to my Dell Latitude D830... the icon on the right bottom has the red X and it says "No Audio Output Device is Installed"... Thanks in advance!... Oz

Static noise from - Dell XPS 13 9350

October 31, 2016, 9:21 am

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I purchased a new dell XPS 13 9350 from BestBuy August 8, 2016 and have several sound problems.  First all sound stopped working about a month after purchasing the laptop but using the Dell.com support site I discovered that 3 Intel drivers had been disabled. Once I reinstalled the drivers the audio began working again but another issue has continued. A periodic static noise.  

The laptop periodically emits a static noise anytime you press a key. When the noise starts it happens anytime you press a key regardless of what program is running and thus far there is no apparent trigger that causes it to start emitting the static noise. Twice I've run the diagnostic "Full Test" on the dell.com support site but the test does not find any problems. Considering the price of this laptop I am surprised and even more shocked to see that other people are also having issues with static sounds. 

I purchased an HP laptop last year for half the price of this laptop and have not had a single issues with that computer.    

Dell Inspiron 15 7547 left speaker not working

October 31, 2016, 9:12 pm

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A couple days ago I noticed the sound coming out from  my laptop was horrible like a crackling sound coming from the speakers. I tried the diagnostic.. and it looks like the left speaker is not working and the right is doing that awful sound like a crackle or rattle sound. Using the bass makes it worse.  I used to have perfect stereo sound with nice bass  using Realtek Sound system configuration and Maxx waves.

what could have happened? could it be a hardware issue? I ran the test but that doesn't solve the problem. 

Please help!! 

XPS13 Password

October 31, 2016, 9:43 pm

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Is the "system password" in the XPS13 Bios the same as the SSD password? If I set this password, and someones removes the SSD and plugs it into another computer, would they be able to read the content, or would they have to enter the password first?

XPS 13 Audio issues.

November 1, 2016, 6:16 am

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Ive recently purchased a xp13 (of the newer generation with 7th generation processors) and have been experiencing constant audio issues.

The first is the static noise emitted from the laptop, it seems to mostly happen when either the speakers or headphones are in use but does not emit from either, and persists if you play music with out any sound enabled (so the track is playing but without producing any sound- works with videos too). I have not found a strait solution for this on the forums yet, just lots of 'are you sure its the laptop' stuff. (yes, btw i am sure). This problem is regularly intermittent, not occurring all the time but fairly frequently. 

 The second is the awful sound quality the laptop kicks out. it sounds like a load of light static over all music. This i managed to fix to a certain extent by reinstalling the audio drivers form realtech. This seemingly disabled the Maxxaudio app (no window popped up on inserting headphones) and made the headphones sound as they should. All was well until the Maxxaudio app reappeared without me enabling or installing it and it brought the bad quality audio with it. Is there a way of permanently uninstalling/ disabling this or a way of preventing it from automatically coming back?

Ive also had problem with the laptop infrequently producing a loud whining / static sound through the headphones or speakers. It sounds very similar to the sound produced when a guitar amp is plugged in wrong. It seems to be more frequent after reinstalling the new drivers.

Dell XPS 13 - Alternative Battery charging?

November 1, 2016, 10:14 am

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I see that there is no easy way to change out a battery on this laptop without having to unscrew screws to replace, quite annoying...is there any other way to charge this computer into a USB.  For example Hawaiian airlines does not have power outlets on their seats, but they do have a USB charger so if there was a way for me to take the 3 prong charger to convert to charge via the USB, that would be idea.  Thoughts? 

thanks

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Inspiron 15-5555 Intermittent and Random Cracking Noise

November 2, 2016, 10:44 am

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I started using this new laptop on Oct 12. Shortly afterwards I had the big Windows 10 update. Now I have an intermittent and random cracking noise in the audio. It almost sounds like some one has plugged a jack in to a PA system. I hear it through my headphones, my external speakers, and straight from the laptop (nothing plugged in to the jack). I have the latest BIOS installed (A11). I've tried uninstalling and re-installing the Realtek audio driver (7737). I switched to the Microsoft native driver. Nothing works. I tried "Chat with Technical Support" a few hours ago but no reply there. I can't figure it out.

Dell Support +1800-970-0394 Toll Free.

November 2, 2016, 3:37 pm

≫ Next: XPS 13 Audio driver issues after Win 10 update

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call for help

XPS 13 Audio driver issues after Win 10 update

October 3, 2016, 5:49 pm

≫ Next: No sound from front headphone jack on D3100

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Latest windows update changed my audio drivers. Have uninstalled and reinstalled original Realtek drivers. I have sound, but my mission critical recording application Total Recorder which picks up stream from sound card no longer works. Unable to rollback to former drivers. Restore point is disabled by default on Win 10. Had an identical problem which Dell got to work after last update, no longer works.

No sound from front headphone jack on D3100

November 3, 2016, 5:06 pm

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I'm getting no sound from the front headphone jack when I plug my headphones in. I get sound if I plug my headphones into the rear audio jack. Is my D3100 faulty?
My normal setup is a monitor and tv plugged into the 2 rear hdmi sockets and pc stereo speakers plugged into the rear audio jack. My laptop is a Dell Inspiron 7559.

Dell MaxxAudio Pro Equalizer not working with headphone jack

November 5, 2016, 9:09 am

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i'm having a problem with my dell 7359 Audio in Headphones.... the MaxxAudio Equilizer is working perfectly in external speaker but when i plug in headphones the equilizer of maxxaudio in not working ... there is sound in headphones but changing equalizer setting doesn't change any sound effects

Dell inspiron 7359 with windows 10 ,installed with latest audio drivers from dell site .;;

Inspiron 5521 R Audio Issues

November 6, 2016, 2:38 am

≫ Next: Dell Audio workflow is unacceptible

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I have an Inspiron 15R - 5521, the on-board sound card is having some issues, the volume from the speakers is very very low accompanied with a loud hissing and static noise, the headphone jack is not working, no headphones are detected at all. I am a tech person myself who has worked for dell support so i have tried everything from the Knowledge base but nothing seems to work. Drivers Reinstall, OSRI, volume tests, enabling disabling features, power management tweaks, Bios updates, every possible thing in the book. I tried a tear down of the machine but since the audio is on-board there isn't much i could do to rectify the problem. I know as a standard procedure dell would ask me to pay for support for this out of warranty laptop and the only thing they can do is a motherboard replacement which would not be an economical option. I tried using a usb DAC and some USB headphone with the laptop which work fine, but then again they have this highly annoying high frequency pitch, which is caused due to power being fed to Device through usb. Using headphone with these devices have made me go crazy because of this noise, i might even go deaf if i use it for long. Is there as possible way i can fix this...( i highly doubt it) also if there is a device i can use for external audio with headphones that would not make this high pitched noise, then that would be great. !! Need Ideas.. and lots of help!

Dell Audio workflow is unacceptible

November 7, 2016, 10:13 am

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The Dell Audio user experience is unacceptable.

If a program that plays audio is running before I plug in my headphones, I have to restart that program after choosing "which device did you plug in?" from the dialog box. Otherwise, sound will not play at all.

Example:

Let's say a YouTube video is playing in the browser. Plug in some headphones and choose the appropriate output, Headphones. The only way to get the sound to now come out the headphones is to close the browser tab, then reopen it and go back to the video. Seems like the audio channel is assigned when a program starts up, and it doesn't change until the next time you start it, like it has to reset before it knows how to route the audio to the hardware device I specified.

This happens for Spotify, Skype, Google Hangouts, etc. And to clarify, it seems to occur only when the program is running before you plug headphones in---doesn't matter if audio is currently playing or not.

It's a very frustrating experience, especially when trying to attend work meetings over video chat.

I do not have this experience with Ubuntu on an old Dell or with older version so of Windows on a Dell. The culprit seems to be the Dell Audio software completely failing at its job.

Does anyone else experience this?

Dell XPS 9550
Windows 10
Audio driver: Reaktek Audio, 10.0.14393.0, July 15, 2016

Device Manager screenshot:

Dell Audio screenshot:

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Dell 15 7559 and Dell Audio enhancement issues

November 7, 2016, 12:06 pm

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I am trying to turn off the speaker enhancements in the preinstalled Dell Audio bloatware, and the program will not let me turn them off. I have clicked the toggle next to the speaker enhancement, but it automatically switches it back on again. I am able to turn off the microphone enhancement, but not the speaker one. Is there anyways that anyone knows how to correct this?

Window 10 on Vostro 5470

November 8, 2016, 3:20 pm

≫ Next: Totally disappointed by Dell

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Hi, 

Have anyone of you experiencing issues with your Dell vostro 5470 with window 10? I was upgraded free from W8.1 to W10 till last 3 weeks it caused issue where fan kept spinning even after the OS has shut down completely. Done so many diagnosis but still the same. So Dell wanted me to downgrade it back to W8.1

But after, I tried so many times to upgrade it back to window 10, it downloaded the OS, and installed but when it's installed updated for about 25% and restarted the PC for further update, it got stuck at the Dell boot up logo and stays there forever.

Have anyone facing the same issue? When I checked on Dell website, it seems like Vostro 5470 was left behind from testing the drivers for window 10 latest update!! W8.1 such a pain actually.

Can anyone suggest anything? 

Totally disappointed by Dell

November 9, 2016, 9:36 am

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Alexander Pope said "Blessed is he who expects nothing, for he shall never be disappointed.” My biggest mistake is that expected too much from Dell, which I still value highly as a vendor of high quality equipment. I've been researching laptops for my work for a year and in July I bought Dell Inspiron Series 7000 online from Dell Hong Kong. I put my trust and expectations in Dell and that's why I am now experiencing extreme frustration and disappointment.

The computer I bought in August 2016 online from Dell Hong Kong has a defect. You can see it on YouTube. I cannot tell if the reason is the hardware, the audio driver or if there is incompatibility with Windows 10. The problem is that within the warranty period I've been evasively refused service in one form or another. The heavily advertised Dell on-site visit does not exist. I've received only neglect and disregard from authorized service staff in mainland China. Because of my experience I dare not even submit the computer for return. Why? Read on.

On August 20th I applied for refund of peripherals incompatible with the Inspiron. I returned the parts to Dell Hong Kong but have received no refund as of today November 10 and there is no prospect of receiving it ever. Now I have no parts and no refund.

The price of the parts is EUR 118, which I have invariably lost. Who can guarantee that if I return the defective laptop priced EUR 1000 I will receive a new one? Knowing the style of Dell Hong Kong I expect to lose everything I have been stupid to buy from them.

Dell have built a structure in Hong Kong and China, which does not allow complaints. The people in charge are not reachable by individual customers. No address, no phone number, no email. I have also read that Dell HQ in Texas do not deal with complaints, so I have found myself as a protagonist of a Kafka novel.

I will appreciate any advice about my options from now on.

how to disable internal mic

November 10, 2016, 2:32 am

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I have laptop dell 3521 with windows 7 32 bit after I updated the audio driver I cant disable the internal mic so I could use headset mic only , I cannt because they are on the same menu as this pic show ,please help me to disable internal mic

on picture Desktop microphone means webcam micropthone

Inspiron 15 5559 i7 6th gen, left speaker sound crackling on high levels

November 10, 2016, 8:43 am

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Hi, 

I bought a new Dell Inspiron 5559 i7 6th gen Laptop on 1st November, I faced the distorting and crackling issue in the beginning but i checked the solutions here and switched the realtek driver to the windows default driver and it was working well until today. I have tested my dell speakers on various test videos available online and the general speaker configure option of windows, laptops right speaker is working good but left produces a crackling noise at high pitch sound. Please tell me what should i do? I have done multiple reinstalls of the driver but nothing worked. I have decided that its a hardware fault, just trying my luck here. 

Regards

Viren Kumar Gupta