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Error report and a call from Dell - but probably a scam

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I am a fairly recent owner of the windows 10 XPS15. I am fairly happy with it as the bugs seem to be taking care of themselves. Initially had all kinds of sign in problems. Sometimes I could not sign into my Microsoft Groove music account and/or the MS game apps (I think these are all Xbox accounts). If I would switch from logging in using a pin number to Microsoft account I could sign in. This problem kept occurring and now it never happens, but I was almost at a point where I wanted to return the laptop.

I also would get a lot of display driver not working problems, and this especially happened with hooked up to external monitor. It would be a just a brief moment when display would blank out and come back on. And I would also get messages where there was a problem and computer had to restart, very annoying when doing work.

These problems seem to be happening less and less which leads to two questions -

Is the display driver problem not uncommon and generally fixed with updates? Also does being hooked up to an external monitor cause this? Again the problem seems to be happening less and less,

Also, does Dell support call customers because of the error reports? I got a phone call from a restricted number. It sounded like a boiler room but many support centers do. The person said he was calling because of the Dell error reports but I pretty much cut him off because I get the "I am calling from Microsoft because you have a virus" call and I know that is a scam. I suspect the call from "Dell" was not from Dell and a scam as well.

Gary


Sound Problems Inspiron 15 7000

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Dell Inspiron 15

7000 Series

Express Service Code #

<ADMIN NOTE: Express service code removed per privacy policy>

 

Dell Inspiron 24-7459 has no sound coming from speakers

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I've had my Dell Inspiron 24-7459 computer for about a month.  Sound was coming from the internal speakers but now the sound no longer works.  I've tried the volume, mute features with no luck.  Should I be trying something different?

external spekers for laptop?

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Hi,  My new computer has no audio when connected to the new external monitor via a HDMI cable, because the audio is routed to the external monitor by default, apparently.  I do get audio when connected to the external monitor with earbuds.  However, I would like to listen to music while at the computer without earbuds.  An suggestions about which way to go, i.e.blue tooth speakers, wired speakers or what.  I'm just listening to relaxing music in the background and don't need surround sound with a lot of power.

Thanks, Stan

Static noise issue Dell Inpiron 15 (7559)

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Hello everyone,

I noticed a very disturbing static backgroung noise coming from speakers of my Inspiron 7559. The noise activates avery time I start a media content and goes on some secs after switching off the audio. 

In safe mode the issue is still present and does not switch off.

I have the last version of every driver installed and I updated BIOS to last version.

Tried to deactivate subwoofer, downgrade driver, uninstall and re-install it, re-install bios update but nothing seems to work.

I will appreciate if you could help.

Thank you

Audio problem at high CPU loads

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I have Alien ware 17 R3 2015. I am experiencing strange problem. If i run any video game such as world of warcraft or anything which loads my CPU fans start to rotate at high speeds and audio knocks out after a while. Only after i shut down the system and restart it can the audio be restored and if i load up the system again the same problem repeats. Any suggestions?

XPS 13-9343 Touchpad affecting microphone.

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Hi,

Recently found out when I move the cursor using the touchpad on my XPS 13, the microphone will actually pickup significant noise from my finger moving on the touchpad. I got complaints during skype chat, and also found my recordings to contain this annoying noise.

I wonder if anyone's XPS 13-9343 is doing the same thing? Is there any known fix, or is mine defective?

No Sound: Remanufactured Latitude 6400 Win 7 x64, possible driver issue with unknown hardware configuration

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Need some assistance please.

The new-used unit I bought had working sound and when I went to upgrade the driver from Dell product support site, it didn't install correctly and now there is no sound at all.

Please assist me in fixing this issue to return to some sound in speakers (volume was very low which was why I tried to upgrade the driver).


When is the next release of the Dell Xps 13 and 15?

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Looking to buy the dell xps 13 and 15 but was wondering if I should wait for the next release since they release every couple of months? When was the current one release? 

Microphone not working - hardware problem

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Hi,

The microphone of my laptop is not working - with / without jack inserted. I have given it for repair and I am told that it is a hardware problem.

I am not told that the sound recording with the replaced hardware will never be of the same quality as original piece. So effective I will have to go very near the microphone and talk when I am using the laptop for skype calls, etc.

Can somebody help me if this is true that the microphone sound can never match the original quality.

Thank you,

Prashant.

Dell Inspiron 17RSE - Audio problem

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Hi, my laptop's audio only works with earphone's jack plugged in. Using an headset is the only way I have to listen every sound that get out of my pc, if I unplug them then the pc gets mute. I tried to test the sound and it sould be working (the "equalizer-bar" in the test section do get green), but I can't hear anything.

What could it be? I also tried installing W8.1 audio driver but it gave me an hardware error, askin me to reboot. That, of course, didn't solve the problem.

Volume icon disappeared after upgrade

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I have an Inspiron 15 running Windows 8. Yesterday a popup message said an up grade was available for the chipset and a few other things (didn't pay attention). I clicked and now the Volume icon isn't in the system tray. To turn it up, down or off I have to go to Control panel and type in "Volume.'" How can I fix this?

IDT High Definition audio codec driver for windows XP

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I was able to find and install all my other drivers except this audio device.

HDAUDIO\FUNC_01&VEN_111D&DEV_76E7&SUBSYS_1028049B&REV_1001

HDAUDIO\FUNC_01&VEN_111D&DEV_76E7&SUBSYS_1028049B

Please help me find driver for this device. 

thanks in advance.

BLUETOOTH REMOTE CONTROL

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          My Dell Inspiron 17R is failing to be controlled by external Bluetooth audio devices, Pause, Play, Forward or Back all fail on 2 different devices that worked perfectly in Win 8+ and earlier. All are v2+EDR  and although not the latest standard should still work. 

I also have 2 other devices which fail to even show for pairing and are v2.1+EDR (A2DP V1.2)

Anyone had this problem and found a solution?

New note book and headphones won't work!

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I just bought my grandson a Ispiron 11 3162 notebook and I bought  Sony headphones ...well I plugged the headphones in and no sound comes out, but they work on everything else, how can i fix this.


Delay on starting sound

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After I stop listening music on Dell E7440 I can hear very-very little noise sound for around 10 seconds and then it disappears. It's like sound card is turned to standby mode. After I start listening again, no sound is coming from headphones for around 4 second. This 4 second silent is annoying for me. It seems that coming back from standby takes too much time. Is there a solution for this?

Laptop Audio Driver Challenge

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On a Dell Precision M4500 that I use for audio and video production.  The IDT sound card does not have an updated driver for Windows 8 or 10... at least from manufacturer or Dell.  I have to go to the Windows generic driver that does not have all the tools previously provided (notably the "record from sound card" service).  Will this issue be resolved.?

Latitude E6410 internal speaker audio

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I have sound from the audio (headphone) jack so I know the sound card is OK. I have updated the (intel) drivers for this service tag and done Dell diagnostics but still have no solution. As a retired service tech I know HP jacks are troublesome if the make/break contacts do not make gain when the HP plug is removed, so as long as there is no so called jack "sensor" issue I suspect the HP jack is defective and not re-making speaker connection contact (for speaker sound). 

Before I disassemble this beast and order the circuit board  www.parts-people.com/index.php;id=9753&utm_expid=6199460-12.xxpwtbegsmyq8qn2wwqx7q.0&utm_referrer=http%3a%2f%2fwww.parts-people.com%2fshop%2fdell-parts%2fcategory_circuit-boards%2f4%2f

I would like opinions here, with regard to how likely the HP jack actually needs to be replaced.

Anyone?

Thanks

No infomation at Equalizer in Dell Audio

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My laptop is INSPIRON 5547, i have just updated Audio Driver. But i can't adjust Equalizer, it no has any infomation.

Laptop have WIndows 8.1 Single language license, I try reinstall Audio driver many time but it still here

Please kindly give me solution to fix it

HEADSET VIBRATION NOT WORKING

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Hi, since I reinstalled win 7, vibration on my headset Genius HS-G500V is not working. USB for vibration is plugged in. Sound works normally on them. Vibration is turned on and it is not working. It worked before I reinstalled windows. How shall I fix this?

Thanks

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