Hello,
18th May 2016 I received a new gaming laptop Alienware 17 R3 that is now driving me crazy. The laptop has OS Windows 10 Home 64-bits, no updates made when I have the problem.
The problem: Friday 27th May 2016 at night, suddenly when I was playing World of Warships, I started to hear distortion in my right headphone, this day I didn´t pay much attention. Saturday 28th May 2016, I tested speakers and I can hear distortion in right speaker but only in some frequencies and more noticiable at high volume. I have Sound Blaster recon3di, if I test a cinema sound, I can hear it clearly, the problem is with sounds such as Windows and high pitch sounds, I hear an awful distortion in right speaker, is like when a sound is too loud and produce vibrations. Is the same if I use headphones and internal speakers, I have the same problem using both.
I updated all the drivers, the last ones in Dell website, in respect of audio drivers, I tried many times, unsuccessful. I called today to customer support and told me to send the computer to repair, they will evaluate if its software related or hardware related. I know I am unable to solve the problem by myself but at least I want to know, do you think is hardware or software related problem?
Thank you in advance, any advice or information would be greatly appreciated.